How can we
help you?
A question about an order, a return, a delivery? Our team replies within 24-48 working hours. You can also check the frequently asked questions below.
Where is
my parcel?
Quick
answers.
Delivery
How long does delivery take?+
All orders are prepared within 24 working hours. Colissimo delivery within mainland France then takes 2 to 3 working days. Allow 4 to 6 days for Belgium, Luxembourg and Switzerland.
How much does delivery cost?+
Standard Colissimo delivery costs 6,90€ within mainland France. It is free on orders over 80€.
Do you deliver internationally?+
Yes, across Europe (Belgium, Luxembourg, Switzerland, Germany, Spain, Italy, the Netherlands) as well as the United Kingdom. Charges vary by destination.
How do I track my parcel?+
As soon as your order ships, you receive an email with the Colissimo tracking number and a link to laposte.fr. You can also track your parcel from your account.
Returns & exchanges
How long do I have to return an item?+
You have 30 days from receipt to return your order to us, with no need to give a reason.
How do I make a return?+
Sign in to your account, open the order concerned and click "Make a request". Once approved, you will receive the Colissimo return label by email.
Are returns free?+
Returns are free for a faulty or incorrect item. For change-of-mind returns, the shipping cost (6,90€) is payable by the customer.
When will I be refunded?+
The refund is issued within 3 to 5 working days of us receiving and checking the parcel, to your original payment method.
Can I exchange for another size?+
Yes, write "Exchange" in your return request and state the size you want. Subject to availability.
Payment & security
Which payment methods do you accept?+
All payment cards (Visa, Mastercard, Amex), Apple Pay, Google Pay and payment in instalments (subject to eligibility). All payments are secured by Stripe.
Are my card details safe?+
Absolutely. We never store your card details. All payments go directly through Stripe (certified PCI-DSS level 1).
Products & care
How should I care for my linen?+
Machine wash at 40°C maximum with a mild detergent. Avoid fabric softener, which reduces absorbency. Air dry if possible, or tumble dry on low heat.
Where do your materials come from?+
We work with European workshops (Portugal, Italy, France) that guarantee traceability and quality. OEKO-TEX cotton, European Flax certified linen.
Does the linen shrink in the wash?+
Slight shrinkage of 2 to 3% can occur in the first wash (we avoid the industrial pre-wash that prevents it, to protect the fibres). Our sizes allow for this.
Haven't found
your answer?
Write to us: we reply within 24-48 working hours (Monday to Friday).
You can also write to us at contact@exemple.com