Orders and delivery
Last updated: 17 September 2026
Preparing your order
Orders are prepared and dispatched within 1 to 2 working days. You receive a dispatch email containing a tracking number, which lets you follow every stage of the delivery.
For orders with embroidery, allow extra time for making up: these items are embroidered and then dispatched within 7 days.
Delivery times
| Method | Time after dispatch | Charge |
|---|---|---|
| Colissimo tracked | 2 to 3 working days | Free in mainland France |
| Pickup point | 3 to 5 working days | Free in mainland France |
| Chronopost express | 24 to 48 hours | €10 whatever the order value |
Colissimo parcels are delivered without a signature. If you are out, a calling card lets you collect the parcel from the office indicated.
In the event of a delay, our team contacts you at the email address or number linked to your order. The maximum delivery time is 30 working days after the conclusion of the contract.
Deliveries outside mainland France
For French overseas territories and international destinations, terms and charges are set case by case. Write to us at contact@perledecoton.com before ordering.
Damaged parcel
If the packaging is damaged, opened or torn on delivery, check the condition of the items before accepting the parcel. If they are damaged, refuse the parcel and write a handwritten reservation on the delivery note, then let us know.
Returns and exchanges
You have 14 days to return your order. The terms are set out in our refund policy.
A question?
Email: contact@perledecoton.com — reply within 24 working hours
Telephone: +33 1 34 71 88 21 — Monday to Friday, 9am-5pm